! Given the current situation with regards to COVID-19, we are open for business as usual but please note it takes longer to process your orders. Our aim is to resume our service as soon as the situation improves.
Here you will find answers to common questions concerning our service. Please use the FAQ’s section below to answer your query. If the questions below still don't answer your query, please contact customer service team and they will be happy to help.
All items are checked for quality. This includes examination for scratches that stop the item playing, having a full set of sleeve notes and ensuring the case is not badly damaged. If you are not sure if your items will pass quality control you may still send them in but the item fails our valuation process you can choose for us to recycle it or we can return it back to you for a fee of up to £15 or we may offer a re-valuation.
In some instances, we have to reject items sent to us due to damage. If this happens we reserve the right not to pay for rejected items. If your item fails our valuation process you can choose for us to recycle it, for a fee of up to £15 we can return it back to you or we offer a re-valuation.
You can only sell up to two copies of the same item. If we suspect that you are selling more two items through a different account your sell order will be cancelled. If you have a bulk amount of a particular item to sell please contact us to negotiate a price.
It is possible that we have not yet received all of your items at this time. If you sent in your items in more than one parcel it may be possible that they have not yet all arrived even if you posted them at the same time.
At TradeInForCash.co.uk our aim is to help you get the cash from your unwanted items. That’s why we will provide an offer on any working product not listed on our site. If you don’t see your item, use our can’t find my item form and we’ll research it and let you know if we can make you an offer within 72 hours.