Selling queries

No! The more items you sell, the more cash you make.
All items are checked for quality. This includes examination for scratches that stop the item playing, having a full set of sleeve notes and ensuring the case is not badly damaged. If you are not sure if your items will pass quality control you may still send them in but the item fails our valuation process you can choose for us to recycle it or we can return it back to you for a fee of up to £15 or we may offer a re-valuation.
Yes, we buy games and other items without cases, instructions and boxes. But trade-in price will be reduced on some items.
In some instances, we have to reject items sent to us due to damage. If this happens we reserve the right not to pay for rejected items.  If your item fails our valuation process you can choose for us to recycle it, for a fee of up to £15 we can return it back to you or we offer a re-valuation.
 If they do not meet our general terms and conditions this cannot be guaranteed.  If unsure please refer to our full terms and conditions or contact us.
You can only sell up to two copies of the same item. If we suspect that you are selling more than two items through a different account your sell order will be canceled. If you have a bulk amount of a particular item to sell please contact us to negotiate a price.
If your item fails our valuation process you can choose for us to recycle or for a fee of up to £15 we can return it back to you, or we offer a re-valuation.  
If you have forgotten to include some items in your parcel please contact us.
Once you have completed your transaction you are unable to add additional items to it. Please create a new order for any additional items.
There is no time limit on sending in you items once the order has been confirmed. However, if the order is not received within 7 calendar days the trade-in value might be different. accepts games in PAL/region 2 formats and in English. If you wish to sell other region formats please get contact our customer service. is able to accept games marked for rental/promo but please contact our customer service.

Postage queries

For each item you add to the basket, you will receive postage credit. If you use our Freepost service we pay for the postage.
Yes! But we can pay only via Paypal and you cannot use our freepost.
If you think that your parcel has been lost in the post, please contact our customer services.

Payment queries

You can choose from PAYPAL or Bank Transfer. Our order processing times are usually between 4 and 7 business days once items were delivered.
It is possible that we have not yet received all of your items at this time. If you sent in your items in more than one parcel it may be possible that they have not yet all arrived even if you posted them at the same time. 

General queries

At our aim is to help you get the cash from your unwanted items. That’s why we will provide an offer on any working product not listed on our site. If you don’t see your item, use our can’t find my item form and we’ll research it and let you know if we can make you an offer within 72 hours.
Please Sign in to your account and you will be able to access this information from the 'My Account' menu.